Questions are always welcome.
We challenge you to stump us.
FAQ’s are here.
HAVE A QUESTION YOU DON'T SEE? ASK US!
All of our FAQ list questions were built using our customer’s questions asked in the past. If there is not an answer to what you may be seeking below, please do not hesitate to reach out! You will most likely see your question added in time, so that someone else may learn.
EMAIL YOUR QUESTION
GENERAL QUESTIONS
- HOW MUCH DOES BRAND MY EMAIL COST?
- Brand My Email can range in cost. The starting cost is $6/month for our basic Bronze package and pricing goes up from there. Everything will depend on the package you choose as well as any additional options you add to your plan. Corporate pricing and non-profit pricing is available. Please ask us more about it!
- WHAT IS BRAND MY EMAIL?
- Brand My Email™ provides customized Promotional Email Signatures™ for individuals and businesses worldwide, turning your everyday email correspondence into a mini marketing website! The professional branding images stand out to your customers, increasing brand visibility and traffic to your website.
- WHAT ARE THE BENEFITS OF USING BRAND MY EMAIL?
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Promotional Email Signatures™ increase visibility, creating fully engaged customers. Clients are one-click away, from maps, web links, and social media.
• Save your time. Focus on your business, not your signature design.
• Look professional every time. Beautifully branded signatures make you the one to trust.
• Stay consistent. No mismatched, outdated, or broken signatures.
• Marketing made easy. Every email carries your brand, call-to-action, or promotion.
• Done-for-you service. Design, proof, and update—all handled by us.
- WHY DO WE NEED PROMOTIONAL EMAIL SIGNATURES™?
- Email is the most common form of electronic communication worldwide for businesses. This makes email the perfect place to leave a lasting impression and win new business.
- WHAT IS THE DESIGN TURN AROUND TIME FOR MY BRANDED EMAIL?
- Design times vary depending on what product you order and how fast you get your information to us. Once we have all your information it can take anywhere from 1-2 weeks if we get approval quickly. If there are edits the process can take a little longer.
- WHAT ARE THE BENEFITS OF PUTTING WEB LINKS INTO MY EMAIL?
- You can increase your website traffic by directing your email recipient to click on the links built into your Promotional Email Signatures™. You can virtually direct the recipient to any information you choose, such as your website, info on your products, social media, recruiting or account logins.
- HOW DO PROMOTIONAL EMAIL SIGNATURES™ WORK?
- Your Promotional Email Signature™ will be installed on the email platform you use. Then, every time you start a new email, your email platform will include your signature. We will provide step-by-step instruction so that you may install with ease. We also have personnel standing by to help you should you need a bit of hand holding. Our team is well equipped to walk you through the process.
- WHAT TYPE OF SUPPORT IS OFFERED AND FOR HOW LONG?
- Brand My Email is here to help you whenever you have a question or problem, offering ongoing support. A one year product warranty applies to your signatures to fix any defects, such as typos or spaces that were not found when the product was delivered. We will be here for your should you need assistance with installing or re-installing a product.
- WHY DOES *POWERED BY BRAND MY EMAIL* APPEAR ON MY SIGNATURE?
- Our “Powered by” statement is the proud label of our products and we require that it’s kept attached. You wouldn’t buy a Nike™ product only to tear off the label would you? Wear it proudly, to show that you care to use the best service possible.
- ARE BRAND MY EMAIL DESIGNS UNDER COPYRIGHT?
- Every design we create is protected under general copyright laws. This means that nobody else can copy or replicate the design and use it in their emails or products in any way. Should you come across a similar design, please let us know.
- CAN WE REPLICATE A DESIGN THAT ANOTHER PROFESSIONAL OR CUSTOMER USED?
- Replicating an existing design or theme would violate general copyright laws. Our Design Team can take certain elements of the design or style to create something completely new for you! Just send us links or examples during the initial phases of the design process so that we can create a similar but, unique design for you.
- DO I HAVE TO USE MY PROMOTIONAL EMAIL SIGNATURE™ ON EVERY AFTER IT'S INSTALLED?
- No you do not. You can pick and choose when you want to use it. It can also be set up so it pops up automatically with every email you use, and you can delete it out when you don’t want to use it. It will pop up on the next new email.
- WHAT TYPE OF PAYMENT DO WE ACCEPT?
- Credit card payments paid via Master Card, Visa, American Express or Discover Card are accepted at the time a quote is approved for an order. Checks may be accepted under certain circumstances, however may delay order process.
- WHAT IS THE BASIC PROCESS FOR ORDERING?
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1. Choose your customized package and request quote. 2. Receive and review a quote based on chosen package and options. 3. Send approval of quote to brandingadvisor@brandmymessage.com. 4. Credit card is submitted and charged. 4. Receive questionnaire, fill out the information and return to tracyk@brandmymessage.com. 5. Design Center creates proof for review. 6. Receive proof, make any changes needed and approve. Edits may be submitted and corrected at this time and re-proofed. 7. Once proof is approved, final design is created. 8. Final files are sent to you along with the installation manual. 9. Your email is branded! - WHAT IS THE TYPICAL FILE SIZE FOR THE OUTLOOK FOR PC/MAC ESIGNATURE?
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The average size file for the eLetterhead as a new email is around 90 KB
The average size for an eBusinesscard used as a new email is approximately 55KB
If you send someone an eLetterhead, a client replies to you, and you reply back with your eBusinesscard size is around 115 KB. If you have a chain of emails back and forth, the size will continue to grow. Limiting the back and forth will reduce file size.
*File size will also depend on how many different options one has in their Promotional Email Signature™. For example if you have a second photo option on your eLetterhead, the file size will increase slightly.
TECHNICAL QUESTIONS
- I'M HAVING TROUBLE COPYING AND PASTING INTO THE BODY OF MY ELETTERHEAD, HOW DO I DO THIS?
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If you are having problems copying and pasting into the body area of your eLetterhead please follow these steps:
1) Highlight and right click with your mouse and select “Copy” or press Ctrl and C.
2) Click in the body area where you would typically start typing your message.
3) Press Ctrl and V on the keyboard. This should paste your text, link, or art in place. - WHEN SENDING EMAILS TO A MOBILE DEVICE IT DOESN'T LOOK EXACTLY THE SAME AS IT WOULD ON A PERSONAL COMPUTER, WHY?
- Our eSignatures are designed to work from Microsoft Outlook to Microsoft Outlook perfectly. In a perfect world, it would go from one email platform to another with ease, but because the email systems all read differently, they sometimes break up. We’ve noticed also that if you send an email, and open it on an iPhone for example,the customer will see the eSignature fine when it’s sent to them but then forward it from the iPhone, it somehow converts the forwarded email into an image free email due to it being forwarded from a device. If you have a thread of emails being forwarded from computer to computer it will most likely look fine. But if you add a phone to the mix,it will change.
- WHAT IS THE SIZE OF THE PROMOTIONAL SIGNATURE IN EMAILS?
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The average size file for the eLetterhead in a new email is around 90 KB
The average size for an eBusinesscard used in a new email is approximately 55KB
If you send someone an email with eLetterhead, they reply to you, and you reply back with your eBusinesscard the size is around 115 KB. If you have a chain of emails back and forth, the size will continue to grow. Limiting the back and forth will reduce file size.
*File size will also depend on how many different options one has in their Promotional Email Signature™. For example if you have a second photo option on your eLetterhead, the file size will increase slightly.
- AFTER I SEND MY EMAIL, IT'S SHOWING UP AS A BUNCH OF ATTACHMENTS, WHY?
- This is not an issue with your computer or anything you have done. It’s based on the receiving client and the mail platform they might be using. Not all email systems are created equal, believe it or not. While one mail client will allow the images to display as they should, others modify the images to attachment form. We’ve seen this happen with MacMail and a few other mail services. The only way to fix this to an “all devices are created equal situation” is to have images hosted on one of our servers, vs a computer hosted Promotional Email Signature. The recipient will still see the image as they should, but there might be some additional attachments in the email they received.
- I TRIED REPLYING AND MY EREPLIER ISN'T SHOWING UP, HOW DO I FIX THIS?
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When you reply to someone and it’s not showing up, it’s a matter of the person who replied to you, and what their email is set up as. This is something you can’t control obviously. The work-around for this situation:
After clicking on reply to their email, click on the “Format Text” Tab at the top of the window.
Select “HTML” on the menu at the top (it’s on the left side) most likely Rich Text or Plain text was selected and you need to switch to HTML to make your branded email work.
Click back on the “Message” tab.
Click on your “Signature” drop down menu and select your eReplier. This should now insert your Replier into your email and you can type as normal.
- MY PROMOTIONAL EMAIL SIGNATURE DOESN'T LOOK RIGHT AND IS *BREAKING UP*! ANY THOUGHTS?
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Check your display settings. They should be at 100% default.
- I MADE A STATIONERY FOLDER AND MY ELETTERHEAD STILL ISN'T SHOWING UP UNDER *THEME* WHAT DO I DO?
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If you had to create a new folder and name it for the Stationery folder, please double check the spelling of Stationery. It should end in E-R-Y, not A-R-Y. This is a VERY common misspelling, so it happens more frequently than you’d expect.
As a sidenote, Stationary IS a word, it just means you are standing still versus something fancy to write on with Stationery. Homonyms. They can be a pain.
But the coding needs to have the word Stationery. So check that first. - IF WE DON'T HOST OUR OWN WEBSITE, CAN WE STILL USE PROMOTIONAL EMAIL SIGNATURES™?
- Yes, Promotional Email Signatures are not dependent on your website, though they can directly connect readers to any place on the internet, from websites to social media to company branded marketing. It’s your choice!
- DO I NEED TO CHANGE MY CURRENT EMAIL ADDRESS TO USE PROMOTIONAL EMAIL SIGNATURES™?
- No, your promotional email signature will work with your current email address.
- WHAT HAPPENS WHEN SOMEONE FORWARDS MY EMAIL TO ANOTHER EMAIL ADDRESS?
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All of your custom design and branding will be forwarded to the new recipient as is! There’s no need to worry that the new recipient will receive a fragmented email message in a form other than the original recipient viewed.
And when your email is forwarded, it’s like you just successfully sent a virtual billboard to someone beyond your normal email reach! - DO I HAVE TO USE A PROMOTIONAL EMAIL SIGNATURE™ EVERY TIME I SEND AN EMAIL?
- Nope. You can decide whether you use your Promotional Email Signatures™ each time you send. It’s all in your control.
- CAN I STILL ATTACH PICTURES, FILES, AND IMAGES TO MY EMAILS?
- Yes, your Promotional Email Signature™ will not affect the functionality of your emails, so attach your files as you do currently.
- WHAT ARE SOCIAL MEDIA LINKS?
- Social media links are special buttons added to your Promotional Email Signature™ that, when clicked on, directly link your customer to your social media sites.
- WILL MY ELETTERHEAD BE VISIBLE WITH EVERY EMAIL I SEND?
- Your eLetterhead will be visible most of the time. There are very few, select times where an email recipient may have their security settings set to a high level for incoming emails, so that the recipient may see red x’s in place of your letterhead. They have the ability to allow images sent if they know the sender is safe. Your recipients will always receive your written text in any scenario so your email will read well regardless of this setting.
- WHERE DO INSERTED LINKS DIRECT TO?
- You get to decide. They can link to your social media sites, websites, account logins or targeted marketing materials. It’s all up to you.
- WHY CAN'T I COPY AND PASTE INTO THE EMAIL CONTENT AREA?
- If you can’t copy and paste using your mouse, use CTRL+V. (That’s when you press the Control [CTRL] button and the V button on keyboard) to paste to the content area.
- IT APPEARS THAT THERE IS A CLICKABLE LINK TO THE USER'S WEBSITE ON THE PROMOTIONAL EMAIL SIGNATURE™; WHAT IS THE ADVANTAGE OF ADDING THE OPTIONAL CLICKABLE LINK IN THE CONTENT AREA OF THE EMAIL?
- Even though it is a feature of the standard package, located half way down between the pictures in the left hand column, some people prefer to have the link in there again, below the signature in the content area, so as the reader finishes with the message, they see the link again.
- IF I REQUEST AN PROMOTIONAL EMAIL SIGNATURE™ FOR A TEAM MEMBER, WILL MY PHOTO BE SHOWN ON THEIR SIGNATURE? WHAT DOES A TEAM MEMBER'S PROMOTIONAL EMAIL SIGNATURE LOOK LIKE?
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There are two ways you can go about a team member’s Promotional Email Signature. One way is to have a picture of the main contact/business owner on all of the email signatures. Or Two, everyone can use their own photo.
Either way, every team member’s email signature will look similar to the main company email. It will include the Company logo, and the name of the company and website. Promotional Email Signatures are all about the company branding. There are numerous areas where the team member’s name will be mentioned.